Empire State Hail has a new name! Same great team and location. Lots of new services, and our new name incorporates them all! Empire Custom Paint and Body
Empire State Hail Company is now Empire Custom Paint and Body Repair!!!
After many years of perfecting our Paintless Dent Repair process we have evolved into Central New York’s one stop shop for all your vehicle and Motorcycle needs. Empire now offers so many new services we felt it was time to change our name to cover it all!
Now to go along with our Paintless Dent Repair and Hail Damage Repair services we offer the following
Alloy Rim Repairs
Bumper Repairs and Refinishing
Lumilor Paint Sales, Application, and Training
Cosmichrome Paint Application
Collision Repair
MotorCycle and Automotive Custom Painting
Restorations
Xkglow Led Lighting
Weathertech
Automotive Accessories
Automotive and Motorcycle Detailing
Custom Decals/Stickers/Can Cozies/Shirts/Banners and more!
Ceramic Coatings
Undercoating and Bed Liners
Why choose Empire?
Empire is Syracuse NY’s most reputable Paint-less Dent Repair and Hail Damage repair company.
We are fully insured with $4M in garage liability coverage as well as workers' compensation.
Our repair specialists do not drill, cut or alter the integrity of your vehicle in any way at any point of the repair process.
Some PDR companies will utilize these methods of repair leaving the consumer with an inferior repair.
Empire provides you with the best repair specialists in the industry for as little as one repair or several hundred.
Empire is locally owned and operated out of Syracuse, NY.
All PDR repairs are backed by a written lifetime warranty and 100% satisfaction guarantee.
Empire enjoys preferred/approved vendor status with most major insurance providers.
At Empire we now offer Bumper Repairs and Alloy Rim Repairs, Full line of Detailing, Custom Painting, Collision Repairs, Lumilor Paint Sales/Training and Applications, Cosmichrome Paint, Weathertech, XKGlow Led Lighting
Empire is ARC Certified as a Master Technician and ARC Master Hail Technician, Dent Wizard Certified Master Technician, 4-Star Master Technician, and 5-Star Master Technician.
At Empire we made booking your appointment even easier! Just click the Book Online Tab. Fill out the questionnaire and choose your date and time. That’s it, we will email you a conformation email and also reminders of your appointment.
Book your Appointment online!
Tired of calling your service center and having them tell you when you can come in? We are too, so we decided to empower our awesome customers to have access to our schedule and choose what works best for you! Just click on the link below, fill out the questionnaire, then pick the date and time that fits your schedule!! That’s it! We will send confirmation emails and also reminders 24 hours prior to you appointment. You can even change your appointment or even cancel it using this app, saving you time and stress. Some repairs will require a follow up appointment if they cant be completed in one day. All estimates are free of charge and come with a free car wash as well.
Try it out now!
Empire is the area’s leading Paintless Dent repair company in Central NY. Most dents can be repaired in just a few hours and at a fraction of the cost of a traditional repair.
Paintless Dent Repair
Paintless Dent Repair (PDR), sometimes known as "Paintless Dent Removal", is a technique for removing the dents and dings from the body of a motor vehicle. Vehicle damage can occur anywhere and many times those problems can be repaired using the PDR process, however if there is a blemish or a rupture of the paint then PDR may be unsuitable.
Our Patented Process for Paintless Dent Repair
The most common methods of PDR utilize metal rods and body picks to push the dents out from the inner side of the body panel being repaired. Also, glue may be used from the outside of the panel to pull the dents out. In either case, fine-tuning of the repair often involves "tapping" down the repair to remove small high spots, making the surface flat. Paintless dent repair may be used on both aluminum and steel panels. If a technician pushes too hard when creating these high spots, the paint will split and the repair is ruined. Quality technicians can use these high spots that are barely visible to match the texture of the paint.
Phone
315-314-6774
Location
948 Spencer Street
Syracuse NY 13204
Hours
M-F 9am-5pm
Sa-Su Closed
Have a Ding? We can come to you! If you can’t make it to our Syracuse location we offer Mobile service’s for Paintless Dent Repair only.
Contact us at 315-314-6774 to check availability.
Mobile Paintless Dent Repair & Hail Damage Repair Services
Got a Ding? Give us a Ring!
Empire's repair specialists service over 200 bodyshops and auto dealerships statewide. In addition to that, all of our specialists are fully licensed in New York to bring our repair services directly to your door. Give us a call today at 315-314-6774, to schedule a repair at your home or place of business!
Empire is now offering new services like Bumper Repairs, Rim Repairs, Detailing, Collision, Custom Painting and more!
Features Overview
Rim Refinishing
Empire now offers Rim repairs due to Road Rash/Curb Damage as well as Damage caused due to salt, dirt, paint oxidation, peeling. We also offer custom painting as well!
Bumper Repairs
Bumpers are designed to protect the vehicle’s structure, as they are often the first part of the vehicle to absorb any impact in a collision. Empire’s technicians are trained in plastic bumper repair to return these crucial parts to their pre-accident condition. Most repairs can be completed in just 2 days and are cheaper than replacing the bumper and saving hundreds of dollars!
AUtomotive Detailing
Empire has teamed up with the area’s premier Automotive detailing company! Mobile Shine Detailing offers the following services at our location!
PAINT CORRECTION SINGLE-STEP
PAINT CORRECTION MULTI-STEP
CERAMIC COATINGS
HEADLIGHT RESTORATION
TRIM RESTORATION
GLASS POLISHING
SHOW CAR PREP
ODOR REMOVAL
STEAM CLEANING
Empire is Syracuse NY’s leading Fleet and Wholesale Repair Center.
Paintless Dent repairs!
Detailing
If your a Dealership, Bodyshop, or Fleet Manager Empire is your choice for reconditioning repairs!!!
Bumper Repairs
Alloy Rim Repairs
Empire Custom Paint and Body is Syracuse NY’s Smart repair center. We already service many of the National Rental companies as well as many local Bodyshop’s and Dealerships! If you’re in the Syracuse Market and are looking for a one stop shop for all your reconditioning needs give us a call! We specialize in PDR or Pointless Dent Repair, Hail Damage Repair, Bumper Repairs and Refinishing, Rim Repairs and Refinishing, Detailing, and Collison Repairs. Our convenient location at 948 Spencer Street in Syracuse NY is centrally located just a few blocks from Destiny Mall between Bear Street and Hiawatha Blvd.
Empire is one of the first Certified Lumilor Labs in the World! We are proud to announce that we are now not just a Certified Lumilor Lab but also a Training Center and a Distributor for Lumilor. Whether you are looking for us to apply Lumilor or you would like to become a certified Lumilor applicator or you just want to purchase Lumilor we are your choice!
Electroluminescence (EL) is a characteristic of a material that enables it to emit light in response to an electrical field. At the sub-atomic level, the process behind electroluminescence is radiative recombination, also known as spontaneous emission. In radiative recombination, phosphorescent substances emit photons (light particles) in response to alternating electrical current. EL does not require heat to produce light, meaning an electroluminescent lamp is safe, efficient, long lasting, and cool to the touch. In the last 40 years that EL products have been available, only 2 dimensional applications have been commercially practical as controlled manufacturing processes were needed to produce an EL lamp. LumiLor® changed that.
Looking to purchase Lumilor??
Check out our online Store!
Check out the new Lumilor online support site!
View our recent projects!
Empire is now a Certified Cosmichrome Paint Applicator! If you are looking to have parts Chromed and are looking for a cheaper and faster alternative to the classic dipping process give us a call!
WELCOME TO COSMICHROME
One of the first companies to have developed a water-based spray-on chrome paint finish.
OUR COSMICHROME SPRAY COATING SYSTEM IS USED TO CREATE A METALLIC REFLECTIVE SURFACE ON A WIDE VARIETY OF PRODUCTS. WE OFFER SOLUTIONS AND TAILORED SUPPORT PROGRAMS FOR CUSTOMERS IN DIVERSE MARKET SEGMENTS.
COSMICHROME’S COMMITMENT TO EXCELLENCE IS EVIDENT IN EVERY ASPECT OF OUR BUSINESS AND HAS THUS LEAD US TO CONTINUOUS GLOBAL EXPANSION. OUR KNOWLEDGE IN THE INDUSTRY AND OUR QUALITY EQUIPMENT ENABLES US TO ACCOMMODATE TOWARDS SMALL AND LARGE PRODUCTIONS.
COSMICHROME CONTINUES TO STRIVE TOWARDS PERFECTION AND EXCELLENCE.
Empire is a Diamond Dealer for WeatherTech and also a distributor for XkGlow Led Lighting. We can also get just about any accessory you need for your vehicle or Motor Cycle!
Other offerings from Empire!
Empire is now a distributor for XKGLOW and is also a Diamond Dealer for Weather Tech!
XKGLOW
If your looking for the best option for your LED lightning needs contacts us! We have choices for the following.
Motorcycle, Car/Truck, Off-road/Work, Headlight, Marine, and Indoor!
Contact us to order!
Weather Tech
Empire is now a Diamond Dealer for Weather Tech!! We offer free shipping to our retail location in Syracuse!
Contact us to order!
We love reviews at Empire! These are some of our customer reviews found on Google and Facebook.
“Stephen Barrows is with Skyler Barrows
at Empire Custom Paint & Body Repair.
May 31, 2022
· Syracuse ·
We picked it up today. Cost was right on the money that was quoted.....and they did much more than expected too. I highly recommend Empire if you want great quality and a great price. Dave will get more of my business soon. 💪🇺🇲👍”
“Dave, Dino, and the staff at Empire Custom Paint and Body,
First and foremost, you have my express permission to use this letter and any before/after pictures of my 2002 Honda VTX as a glowing testimonial and recommendation to the work your shop performed.
These words simply do not even come close to expressing how happy I am.
My motorcycle was about 20 years old with the original paint when I brought it to your shop. The model is discontinued by Honda but I love the bike and it has been good to me. Its age was showing and I never really loved the color. For over a year I searched for another VTX in the color I wanted, they are simply just getting harder and harder to find. So, I got the idea to have it painted.
I went to my normal repair shop as well as another in the area, but the recommendations they had did not even bother to return my calls. A google search, turned up your shop and I am so glad it did.
I admit I had my reservations at first but your prompt and friendly responses to my website submission led me to bring my motorcycle down.
My first interaction with Dino was not what I expected. He looked over my bike, said it was a nice ride, and when I joked that it was a “poor man’s Harley” his classy reply was “it doesn’t matter what you ride, as long as you get out there and ride”.
From there on every interaction with you was friendly and professional. You listened to everything I wanted and delivered excellent customer service.
I could tell your operation is a real family owned and operated business. I love that.
Then you sent me the final pictures. I am not going to lie, I damn near cried. The paint is perfect. The color was better than I imagined. The detail job was impeccable. You even took the time to put my new windshield on for me. My 2002 looks as if it just rolled off the assembly line. It was worth every last penny.
You have my thanks and admiration for the quality work your shop puts out. Anytime anyone asks me about my bike ... Empire Paint and Body!
With my thanks and appreciation for a job well done,
Joe”
“Harry
Give these guys a try if you haven’t already. Great service, pricing and overall experience.”
“Nicole
My truck went in for a couple door dings done by other careless drivers. I have worked for Chevrolet for 20 years in the Service end of things. I am beyond happy with the professionalism of all the staff I came in contact with and also the workmanship. I will be recommending this shop to everyone I know. Thanks for taking care of my Tahoe.”
“Rich Oberst
Posted on behalf of customer John Murphy: I believe in giving credit where credit is due. Heather and Dave worked on my 24 year old Ford Mustang. The result is perfection and I highly recommend them if you have any body work on your car.”
“Robin Goodheart
“Dave Heather are phenomenal! Customer satisfaction is Dave’s ultimate goal. Coming from Absolute Audio where they took my money and cancelled 4 appointments in a row since Feb...I got a refund and brought my business here. I can’t say enough great things about this place. Forever my new after market installation.””
“Jed Walsh
Empire did a spectacular job with dent repair and painting on my motorcycle gas tank. It was a substantial and ugly dent, and they made it disappear. The contours were just perfect.
The paint matching was equally impressive. It was a tricky candy coat, and you absolutely could not have produced a more accurate reproduction of the factory color and finish. 100% spot-on.
Great stuff.”
“Allison M
Great place. Very timely repairs. Heather and Dave are just good people. Body work performed was impeccable. Hopefully no more teen fender benders but if there are, I now have a place for that and who doesn’t love supporting local!”
“David K
Went in to get my headlights re done!! Dave is a really pleasant guy to talk to who seems to know his stuff. Gave me recommendations on what would be better to do when it comes to keeping them nice and shiny. Work was done very nicely all in all. Service guys took care of my car as well. No joy rides, no unnecessary reving the engine on someone else’s car like some other shops do. Into the shop, complete work and parked again. I appreciate that. Only negative part was the lie I was told by the front assistant. She failed to call me when the service was completed. I called around 3 to see where we stand and was told “oh it just came out!” After I arrived I again asked when the job was completed. Again I was told, just came out! I could tell that was a lie because my car was cold. I checked time stamp on my dash cam just out of curiosity and sure enough, car was pulled out of the garage around 12. Assistant must have forgotten to call. Honesty would’ve been appreciated. I absolutely HATE getting lied to. I did bring up the fact that the car was not just pulled out. I had an appointment to get to that I cancelled. Other then that great experience!!
David thanks for the review! My front office staff was gone when I pulled the vehicle out side. She was unaware when I pulled it out and didn’t intend to mislead you. She had just gotten back from running errands and assumed we just pulled it out. Simple mistake and not intentional.”
“Gerard K
I accidentally put a dent in my brand new cargo van. Was really bummed about it. I had empire do paintless dent removal on it and results are great and the price was fair.
So happy to have the dent gone! They were nice people as well. Got me in quick and turnaround time was excellent.”
“Dan D
Great Job !!!! I was looking for a business to do airbrushing on my 34 ford, this was definitely the place.
”
“Rick Frear
Fantastic work! I had custom art work done on my motorcycle tank and fenders. I asked for a color and then requested to get some detail added in. The shop asked a few questions about my taste and they went from there. I could not be happier with the result. Their design and artwork was amazing. What they put together was way better then anything I could have requested. My suggestion is if you want a 1 of a kind great design just give them free reign. I promise you that you will not be disappointed.”
“Mike Appel
Brought my car there today. It’s black so EVERYTHING shows. Dave did an amazing job removing several dimples on the fender. They are gone!! Super happy with Empire, I would 100% recommend them.
”
“Nik Accnt
I had a dent on the top of my black 2016 Indian Scout rear fender....Dave at Empire made it disappear like it was never there...awesome work ...will recommend him all day long.”
“I had a great experience at Empire Custom Paint and Body Repair. My car was repaired expertly & within the time frame I was given. Very easy to work with. Dave & Heather were especially nice, going the extra mile to help with a few things outside of the repair. I will recommend them to anyone that needs body work on their vehicle in the future.”
- Janet Mcardle
“Matt Tupper
Outstanding service. Got me an appointment the next day. Office and waiting room were comfortable with complimentary coffee.
Service and quality of work were above and beyond, as were their rates.
Highly recommended!”
“
Kaylee Stewart
I can’t thank them enough they did an amazing job on my car I would highly recommend them they go above and beyond!!!!”
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jeremy ciesla
Very polite and professional staff here took out a small dent in the driver’s side door not only quickly and cleanly but for an excellent price. Absolutely no complaints with the service and I’ll definitely come back in the future as necessary and recommend them to any of my friends.
”
“Robert Hoose
This past Saturday I noticed a ding in the driver side fender on my Sorento.
It must have happened sometime last Friday.
I cursed for a few minutes and then regained my composer. I went on line and looked up paintless dent repairs. EMPIRE STATE HAIL COMPANY popped up. I had not heard of them. I watched a video on what the company does. Very impressive. I stopped by there on Monday afternoon and was Greeted By a gentleman named Dave.He asked was brought me in. Showed him the ding in the fender and he said, we can fix that dent.
SUPER ! So I brought him to the back tailgate of the vehicle and showed him a scratch that I missed on the vehicle when I bought it a year ago. Dave took a look and said we can fix that as well. AWESOME ! He said when do you want to bring it in,I said can I drop it of Tueday evening,He said Absolutely. I picked my car up on Wednesday afternoon and my Sorento looks GREAT ! The ding is gone and the scratch is nowhere to be seen.
DAVE, THANK YOU FOR A GREAT EXPERIENCE. YOU GUYS ARE TRUE ARTISTS AT
EMPIRE STATE HAIL COMPANY.
Thank you.
Sincerely
Bob Hoose”
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Michael Hines recommends Empire State Hail Company.
I own a 2005 Pontiac GTO, and it is basically a showroom new car, 15 years later. An accident occurred and left three very small dents in the door. Empire Hail came to my house, and removed them in abt 20 minutes!! I would challenge anyone to find the location where they were!!! I can’t thank you enough for your fast and professional service, at a VERY FAIR price!!!!
Thank you so much!!
”
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Louis Desimone recommends Empire State Hail Company.
You guys are the best ... You stand behind your product and do amazing work !!!!!
Brava
”
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Billie Jo Vedder reviewed Empire State Hail Company — 5 star
Excellent customer service and their work is amazing
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Dave Proia recommends Empire State Hail Company.
State of the art finishes by highly professional staff
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Dan Andrianos reviewed Empire State Hail Company — 5 star
Top notch. Timely service. Quality customer care.
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Mike Pouliot reviewed Empire State Hail Company — 5 star
Great professional people to deal with! Always fair with me every time I call them to do a job 4me!”
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Raymond Hallman recommends Empire State Hail Company.
These guys at Empire are the best and have some of the coolest things going on I’ve ever seen
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““Heather. Thank you for this receipt. To answer your text, I am not happy. I AM EXTATIC!!! Last night, your work appeared FLAWLESS. It was like you switched my car with a better perfect version. I can’t tell you how easy and wonderful it has been to work with you. Please thank everyone else involved in making my car beautiful again. You are all magicians. Whenever able I will refer people to your establishment.
THANK YOU,
- “William V. Potts””
“Benjamin J Rinaldi
Had a few dings on a used Dodge Charger I recently purchased that I was looking to get fixed up. They did an absolutely fantastic job and you wouldn’t even know that those dings ever existed. Would highly recommend to anyone looking for a dent repair service.”
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Came to Empire for paintless dent repair, 2 door dings on the same panel. Price was very reasonable and staff was great. Can’t even tell there was a ding anymore, very satisfied. Highly recommended, finished in 1 day.
”
“N Wolfe
Came to Empire for paintless dent repair, 2 door dings on the same panel. Price was very reasonable and staff was great. Can’t even tell there was a ding anymore, very satisfied. Highly recommended, finished in 1 day.”
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Jennifer Bishop
Really great place, fixed a dent on my car super quickly and were just all around wonderful. Will absolutely be back.”
“Riofightwear1
Great guys to do business with!”
“David&Heather
”It is not every day that you come across such kindness and generosity in the business world these days. From the moment you took our first call you were helpful and friendly. Your service has gone above and beyond, and we are most grateful.
We will surely refer friends and family to see you in the future!
Many thanks!
Michelle koehler
”
“Dennis Reynolds
Great guys to do business with!!”
“Kelly SeaIes recommends Empire Custom Paint & Body Repair.
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I am absolutely thrilled with the quality of work Empire did on my truck. The quality of the people is even more impressive though! Thank you to Heather and Dave for everything!
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“Edward Michael recommends Empire Custom Paint & Body Repair.
August 14, 2019
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I own a 2005 Pontiac GTO, and it is basically a showroom new car, 15 years later. An accident occurred and left three very small dents in the door. Empire Hail came to my house, and removed them in abt 20 minutes!! I would challenge anyone to find the location where they were!!! I can’t thank you enough for your fast and professional service, at a VERY FAIR price!!!! Thank you so much!!”
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Billie Jo Vedder recommends Empire Custom Paint & Body Repair.
September 20, 2017
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Excellent customer service and their work is amazing, the way you tell your story online can make all the difference.”